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FAQs

Glazing ceramic jewellerry

 

Q: When can I expect to receive my order? 

A: Orders will generally ship within 1-3 working days from Slovenia. Domestic orders usually arrive within 1-2 working days of shipping; international orders generally take 4-6 working days for Europe and 6-8 for the rest of the world.

Q: Packaging and gift wrapping

A: Everything will be gift wrapped beautifully and safely in black gift boxes with a silver Isla Clay logo on them.

If you want your ceramics delivered to the receiver of a gift - I can write your words in a card for them at no extra cost.

Q: Exchanges and returns

A: I hope you will love your ceramic jewellery, but if you are unhappy when you receive your item please contact me within 7 days of arrival - a refund or exchange of goods can be given upon the safe return of the item, in its original package. Please note that return shipping fees cannot be refunded unless there is damage.

If an item is broken on arrival (which is unlikely to happen as all items are packed with lots of care), please contact me to arrange a resend or refund but I do ask for the item to be returned in its original packaging.

Hopefully everything will arrive in order and you will enjoy your purchase!

Q: Can I place a custom order?

A: Yes!

Q: How do I receive shop updates and sale notification via Email?

A: You can join our mailing list HERE

Q: Wholesale?

A: We love working with galleries and gift shops! If you are interested in more information about opening a wholesale account, please email us with a few details about your shop and a link to your website, if you have one, at martina@slaclay.com.